CUSTOMER
HARASSMENT POLICY

Customer harassment is defined as “complaints or behavior from customers, etc., the content of which lacks socially accepted norms, or the means or manner of which are socially considered inappropriate in light of the validity of the content of the complaint or behavior, and the working environment for employees and staff is impaired by the means or manner of such complaints or behavior. We define “customer, etc.” broadly as “person outside the company”.

The following descriptions of customer harassment are examples and are not limited to those listed below.

• （１）Requests for unreasonable or excessive services

  （２）Requests for goods or services, money, or apologies without just cause

  （３）Kneeling request

  （４）Physical or mental attacks (assault, injury, threat, slander, libel, insult, verbal abuse, etc.) or intimidating words or actions

  （５）Discriminatory or sexual language or behavior

  （６）Continuous or persistent behavior

  （７）Restrictive behavior (e.g., no leaving, prolonged phone calls, sitting, confinement, etc.)

  （８）Entering our related facilities without permission

  （９）Unauthorized recording or photographing of our employees or our related facilities

  （１０）Posting of personal and other information on SNS/Internet (e.g., publication of photos, audio, video)

  （１１）Calling, ringing, or barging in at inappropriate times

In order to protect each and every employee and staff member working at our facilities, we will not respond to any customer harassment. Furthermore, if we recognize any conduct that is deemed to be malicious, we will consult with the police, lawyers, or other appropriate authorities and take strict measures to deal with the situation.