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FAQ

FAQ

1. Access

  • Please tell me the nearest station.

    A 9-minute walk from the east exit of Yokohama Station on JR and other lines.
    Please visit the official website"ACCESS"for details.

  • Please tell me the address of K-Arena Yokohama.

    It is "6-2-14 Minatomirai, Nishi-ku, Yokohama".

  • Where is the nearest interchange?

    The closest exit is the Minatomirai exit on the Metropolitan Expressway Yokohane Line.
    Also, when visiting, you can enter the parking lot only from the "Takashima Central Park North" intersection side.
    Please note that right-turn parking from the Yokohama Anpanman Children's Museum and Fuji Film Business Innovation side is not possible.
    Please visit the official website"ACCESS"for details.

  • How to get from Yokohama Station to K-Arena Yokohama?

    Please visit the official website"ACCESS"for details.

  • How should I go by train?

    For access to Yokohama Station from major stations or Haneda Airport, please visit the official website"ACCESS"for details.

  • How should I go if I go by car?

    Please visit the official website"ACCESS"for details.

  • Is there a taxi stand?

    K-Arena Yokohama does not have a taxi stand.

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2. Facility

  • Is there a toilet?

    It is located on the outer periphery of the south entrance side of K-Arena Yokohama, under the North Gate stairs of Music Terrace.
    You can also use the restrooms in the hall after the doors open on performance days (only for those with performance tickets).

  • Do you have a smoking area?

    There is a smoking room in the building, so please use it. Please note that this service may not be available depending on the performance.

  • Are there escalators or elevators in the building?

    Escalators connecting LEVEL 3 to LEVEL 5 are located on both sides immediately after entering the main entrance.
    For wheelchair users and people with disabilities, we provide an elevator that provides access to all floors.
    If you wish to use this service, please contact the organizer of each performance for details, as operating procedures vary depending on the performance.

  • Are there nursing rooms or multipurpose restrooms?

    There is a nursing room inside the building, and wheelchair-accessible restrooms both inside and outside the building.
    Please visit the official website"FLOOR MAP"for details.

  • Do you have childcare facilities?

    We do not have childcare facilities.

  • I would like to hold a performance or other event at K-Arena Yokohama, who should I contact?

    Official site"CONTACT"to contact us.

  • I would like to use the facilities (for business events, filming, advertising, etc.), who should I contact?

    Official site"CONTACT"to contact us.

  • Is it possible to interview the operating company of K-Arena Yokohama?

    Official site"CONTACT"to contact us.

  • Do you have a regulated exit?

    For all performances, we are asking the organizers to enforce a regulated exit policy.

  • How do I access the reserved Music Terrace parking lot P1 when exiting due to regulations?

    Exit the venue according to the regulated exit and go down the stairs of the North Gate to the P1 parking lot.

  • How do I get to the hotel if I am staying at the Hilton Yokohama during the restricted exit period?

    ① Exit outside the venue according to the regulated exit regulations.
    ② Display your hotel room card to the staff near the hotel entrance and exit from the exit line.

  • Is Wi-Fi available?

    Wi-Fi for guest use is not available.

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3. Ticket

  • Where can I buy advance tickets?

    It depends on the performance. Please contact the organizer.

  • Will tickets be sold on the day?

    It depends on the performance. Please contact the organizer.

  • I lost or forgot my ticket.

    It depends on the performance. Please contact the organizer.

  • "LEVEL 〇" is written on the ticket, what does it mean?

    The number at the end is the number of floors, such as "LEVEL1" = 1st floor, "LEVEL5" = 5th floor. In addition, "LEVEL3" is the floor where the main entrance is located.

  • Please tell me how to purchase a ticket.

    It depends on the performance. Please contact the organizer.

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4. Seat

  • I'd like to see it from the balcony seat.

    It depends on the performance. Please contact the organizer.

  • Are there different prices for different seats?

    It depends on the performance. Please contact the organizer.

  • I would like to know the route to my seat.

    It depends on the performance. Please contact the organizer.
    The basic seating arrangement can be found on the official website."SEAT MAP"for details.

  • I have a ticket for standing room, how do I enter and where do I watch from?

    It depends on the performance. Please contact the organizer.

  • I heard that the seats have cup holders, but can I bring my drink to the audience?

    It is possible to eat and drink in the audience seats, but some changes may occur depending on the performance.

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5. Performances

  • I would like to know the event that will be held.

    Please visit the official website"SCHEDULE"for details.

  • I would like to know the end time of the event.

    It depends on the performance. Please contact the organizer.

  • Can I re-enter?

    It depends on the performance. Please contact the organizer.

  • I don't have a ticket, can I purchase merchandise?

    It depends on the performance. Please contact the organizer.

  • I would like to know if and when goods will be sold.

    It depends on the performance. Please contact the organizer.

  • Please tell me the details of the performance.

    It depends on the performance. Please contact the organizer.

  • I'd like you to call people who are coming to the concert.

    We do not carry out customer calls.

  • Is it possible to enter after the performance has started?

    It depends on the performance. Please contact the organizer.

  • Will the event be held even in rainy or stormy weather?

    It depends on the performance. Please contact the organizer.

  • I would like to send flowers to celebrate.

    Regarding the handling of celebratory flowers at K Arena Yokohama, we will be in charge of setting up and dismantling time, organizing disposal, etc.
    Due to administrative reasons,
    [Daiichi Gardening Co., Ltd.] is the designated vendor and is coordinating this information.
    For orders and inquiries, please contact us using the contact information below.
    Please note that depending on the performance, we may not be able to accept celebratory flowers, so please check with the organizer.

    <Contact information for celebratory flowers>
    Daiichi Gardening Co., Ltd.
    K Arena Yokohama Celebration Flower Reception Desk
    TEL: 03-6404-1312
    Reception hours: Weekdays 11:00-18:00
    Celebration flower application form:https://www.daiichi-engei.biz/apply.html?id=K-ARENA

    *Please note that there is no specification regarding flowers in the dressing room.
    Please contact Daiichi Gardening Co., Ltd., a company designated for celebratory flowers, or other companies.

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6. Eat and Drink

  • Do you have a place to eat and drink?

    There are bars, lounges and shops in K-Arena Yokohama.
    Please visit the official website"FLOOR MAP"for details.
    In addition, some performances may not be available.

  • Can I eat and drink in the guest room?

    It is possible to eat and drink in the audience seats, but some changes may occur depending on the performance.

  • Are there any shops or drink vending machines?

    There are no vending machines in K-Arena Yokohama.
    There are bars, lounges, and shops, so please use them.
    Please visit the official website"Shop Guide"for details.

  • I would like to know how to use Lounge 5.

    A space where you can sit and enjoy your meal. Available times vary depending on the performance.
    Please contact the organizer.

  • Can I use Arena Bar 7 without having a ticket?

    On the day of the performance, customers who do not have tickets will be able to use the ticket after the performance has ended. [close 23:00/L.O.22:00]
    On days when there are no performances, we will be open from 18:00 to 23:00. [L.O.22:00/Irregular holidays]
    For details on business dates and times, please check Arena Bar 7's SNS ( Intstagam/X (old Twitter) )Please check.

  • Can I bring in food and drinks?

    Please refrain from bringing your own items, but this may vary depending on the performance. Please contact the organizer.

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7.About parking/bicycle parking, etc.

  • Is there a parking lot?

    There is a music terrace parking lot P1. Official website for details"ACCESS"for details.

  • Is there a bicycle parking lot?

    We have a bicycle parking lot available as a music terrace.
    Bicycle parking location is on Music Terrace official website"Area map"for details.
    Available hours are from 7:00 to 23:00.
    Please note that after the event at K Arena Yokohama, the gates around the bicycle parking lot will be closed due to exit and entry regulations, and you will be required to take a detour.

  • Is there a bike storage area?

    There is no bike storage available.

  • Can I reserve a parking lot?

    Reservations can only be made on performance days (specific days) at K-Arena Yokohama.
    On other days, you can use it without a reservation. Detail isTimes reservation sitefor details.

  • Where can I check the performance dates (specific dates)?

    Performance dates (specific dates) are on the official website"SCHEDULE"You can check from
    The information is updated regularly, so please be sure to check it before using.

  • When can I make a reservation?

    Reservations can be made from one month to 23:59 two days before the specific date.

  • Can I use the venue without a reservation on performance days (specific days)?

    On performance days (specific dates), the parking lot is reserved for reserved cars only, and cannot be used without a reservation.
    Please make your reservation at least 2 days in advance.

  • Can I park my car in the surrounding area?

    Street parking is prohibited. Please refrain from providing transportation or taxi services.

  • What are your business hours?

    Music Terrace Parking Lot P1 is open from 7:00 to 23:00.

  • Is it possible to enter and exit the warehouse outside business hours?

    You cannot enter or exit the warehouse from 23:00 to 7:00 the next day. However, you will still be charged during that time.

  • Please tell me the payment methods available for parking fees.

    You can use cash, various credit cards, transportation ICs, and electronic money.

  • What should I do if I have a problem with the payment machine?

    Please let us know using the provided autophone. A specialized staff member will assist you.

  • Is there a parking lot for large buses?

    There is no parking lot for large buses.

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8.Lost and Found

  • Who should I contact if I have lost or forgotten something?

    If you have lost anything during the day, please ask a nearby staff member or contact the organizer.
    Additionally, all lost and forgotten items during the performance period will be collected by the organizer.
    For inquiries after the performance period ends, please contact "Lost and forgotten item inquiry form" to contact us.

  • I forgot to pick up the item I left at baggage check.

    Please contact the organizer.

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9.Cashless

  • What brands can I use for cashless payment?

    Detail isPDF herePlease confirm.

  • Can I pay by cash inside K-Arena Yokohama?

    The bars and shops in K-Arena Yokohama have introduced cashless payment, and cash payments are not accepted. Only coin lockers can be used with cash.
    Please contact the organizer regarding sales of artist-related items.

  • I don't have a credit or debit card.

    Transportation IC and two-dimensional code payments are also supported. Supported payment brands vary depending on each store.

  • Do you sell prepaid cards? Can I charge it again?

    There are no prepaid card sales or charge machines installed inside K Arena Yokohama.

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10.Coin Locker

  • Please tell me the size, price, and usage hours.

    Coin lockers are available inside and outside the arena.
    Coin lockers inside the arena are only small size.
    Please check the size of your checked baggage before using.

    [Inside the arena]
    *Usage hours are based on opening hours.

      Fee Size
    Small 400 yen Width 23cm x Height 31cm x Depth 45cm

    [Outside the arena]
    *Usage hours are from 10:00 a.m. on the day of the performance until 1 hour after the end of the performance.

      Fee Size
    Small 400 yen Width 23cm x Height 31cm x Depth 45cm
    Medium 500 yen Width 36cm x Height 27cm x Depth 60cm
    Large 800 yen Width 36cm x Height 56cm x Depth 60cm

  • Can I store large luggage?

    Cloakroom service is available at the K Arena Shop inside the Music Terrace.
    Detail is"Music Terrace Official Website - Frequently Asked Questions"Please confirm.

  • Do you have a change machine?

    Money changers are available on each floor. 1,000-yen bills are accepted, but 5,000- and 10,000-yen bills cannot be used.

  • Can I use payment methods other than cash?

    You can not use it.

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11.For the Disabled

  • Do you have wheelchair seats?

    It depends on the performance. Please contact the organizer.

  • Do you have wheelchair rentals?

    We do not rent wheelchairs.

  • Can I reserve a parking space for people with disabilities?

    Although we have spaces available for people with disabilities, we do not specify areas, including when making reservations for performance dates (specific dates).
    Please let the parking staff know that you would like a larger space on the day of your visit. Please note that the number is limited.

  • Can I receive a reduction in parking fees based on my disability certificate?

    There is no exemption.

  • Can I use the elevators in the building?

    Please contact the organizer for information on the day of the event.

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If the above does not resolve the issue, please contact us from here.Please contact us from.
*If you have any questions regarding performances, please contact the organizer of each performance.