FAQ

A 9-minute walk from the east exit of Yokohama Station on JR and other lines.
* When the pedestrian deck currently being planned is completed. 11 minutes walk before completion.
Please visit the official website"ACCESS"for details.

It is "6-2-14 Minatomirai, Nishi-ku, Yokohama".

The closest exit is the Minatomirai exit on the Metropolitan Expressway Yokohane Line.
Also, when visiting, you can enter the parking lot only from the "Takashima Central Park North" intersection side.
Please note that right-turn parking from the Yokohama Anpanman Children's Museum and Fuji Film Business Innovation side is not possible.
Please visit the official website"ACCESS"for details.

Please visit the official website"ACCESS"for details.

For access to Yokohama Station from major stations or Haneda Airport, please visit the official website"ACCESS"for details.

Please visit the official website"ACCESS"for details.

K-Arena Yokohama does not have a taxi stand.

It is located on the outer periphery of the south entrance side of K-Arena Yokohama, under the North Gate stairs of Music Terrace.
You can also use the restrooms in the hall after the doors open on performance days (only for those with performance tickets).

There is a smoking room in the building, so please use it. Please note that this service may not be available depending on the performance.

Escalators connecting LEVEL 3 to LEVEL 5 are located on both sides immediately after entering the main entrance.
For wheelchair users and people with disabilities, we provide an elevator that provides access to all floors.
If you wish to use this service, please contact the organizer of each performance for details, as operating procedures vary depending on the performance.

There is a nursing room inside the building, and wheelchair-accessible restrooms both inside and outside the building.
Please visit the official website"FLOOR MAP"for details.

We do not have childcare facilities.

Official site"CONTACT"to contact us.

Official site"CONTACT"to contact us.

Official site"CONTACT"to contact us.

For all performances, we are asking the organizers to enforce a regulated exit policy.

Exit the venue according to the regulated exit and go down the stairs of the North Gate to the P1 parking lot.

① Exit outside the venue according to the regulated exit regulations.
② Display your hotel room card to the staff near the hotel entrance and exit from the exit line.

It depends on the performance. Please contact the organizer.

It depends on the performance. Please contact the organizer.

It depends on the performance. Please contact the organizer.

The number at the end is the number of floors, such as "LEVEL1" = 1st floor, "LEVEL5" = 5th floor. In addition, "LEVEL3" is the floor where the main entrance is located.

It depends on the performance. Please contact the organizer.

It depends on the performance. Please contact the organizer.

It depends on the performance. Please contact the organizer.

It depends on the performance. Please contact the organizer.
The basic seating arrangement can be found on the official website."SEAT MAP"for details.

It depends on the performance. Please contact the organizer.

It is possible to eat and drink in the audience seats, but some changes may occur depending on the performance.

It depends on the performance. Please contact the organizer.

We do not rent wheelchairs.

Please visit the official website"SCHEDULE"for details.

It depends on the performance. Please contact the organizer.

It depends on the performance. Please contact the organizer.

It depends on the performance. Please contact the organizer.

It depends on the performance. Please contact the organizer.

It depends on the performance. Please contact the organizer.

We do not carry out customer calls.

It depends on the performance. Please contact the organizer.

It depends on the performance. Please contact the organizer.

Regarding the handling of celebratory flowers at K Arena Yokohama, we will be in charge of setting up and dismantling time, organizing disposal, etc.
Due to administrative reasons,
[Daiichi Gardening Co., Ltd.] is the designated vendor and is coordinating this information.
For orders and inquiries, please contact us using the contact information below.
Please note that depending on the performance, we may not be able to accept celebratory flowers, so please check with the organizer.

<Contact information for celebratory flowers>
Daiichi Gardening Co., Ltd.
K Arena Yokohama Celebration Flower Reception Desk
TEL: 03-6404-1312
Reception hours: Weekdays 11:00-18:00
Celebration flower application form:https://www.daiichi-engei.biz/apply.html?id=K-ARENA

*Please note that there is no specification regarding flowers in the dressing room.
Please contact Daiichi Gardening Co., Ltd., a company designated for celebratory flowers, or other companies.

There are bars, lounges and shops in K-Arena Yokohama.
Please visit the official website"FLOOR MAP"for details.
In addition, some performances may not be available.

It is possible to eat and drink in the audience seats, but some changes may occur depending on the performance.

There are no vending machines in K-Arena Yokohama.
There are bars, lounges, and shops, so please use them.
Please visit the official website"Shop Guide"for details.

A space where you can sit and enjoy your meal. Available times vary depending on the performance.
Please contact the organizer.

On the day of the performance, customers who do not have tickets will be able to use the ticket after the performance has ended. [close 23:00/L.O.22:00]
On days when there are no performances, we will be open from 18:00 to 23:00. [L.O.22:00/Irregular holidays]
For details on business dates and times, please check Arena Bar 7's SNS ( Intstagam/X (old Twitter) )Please check.

Please refrain from bringing your own items, but this may vary depending on the performance. Please contact the organizer.

There is a music terrace parking lot P1. Official website for details"ACCESS"for details.

We have a bicycle parking lot available as a music terrace.
Bicycle parking location is on Music Terrace official website"Area map"for details.
Available hours are from 7:00 to 23:00.
Please note that after the event at K Arena Yokohama, the gates around the bicycle parking lot will be closed due to exit and entry regulations, and you will be required to take a detour.

There is no bike storage available.

Reservations can only be made on performance days (specific days) at K-Arena Yokohama.
On other days, you can use it without a reservation. Detail isTimes reservation sitefor details.

Performance dates (specific dates) are on the official website"SCHEDULE"You can check from
The information is updated regularly, so please be sure to check it before using.

Reservations can be made from one month to 23:59 two days before the specific date.

On performance days (specific dates), the parking lot is reserved for reserved cars only, and cannot be used without a reservation.
Please make your reservation at least 2 days in advance.

Street parking is prohibited. Please refrain from providing transportation or taxi services.

Music Terrace Parking Lot P1 is open from 7:00 to 23:00.

You cannot enter or exit the warehouse from 23:00 to 7:00 the next day. However, you will still be charged during that time.

Although we have spaces available for people with disabilities, we do not specify areas, including when making reservations for performance dates (specific dates).
Please let the parking staff know that you would like a larger space on the day of your visit. Please note that the number is limited.

You can use cash, various credit cards, transportation ICs, and electronic money.

Please let us know using the provided autophone. A specialized staff member will assist you.

There is no exemption.

There is no parking lot for large buses.

If you have lost anything during the day, please ask a nearby staff member or contact the organizer.
Additionally, all lost and forgotten items during the performance period will be collected by the organizer.
For inquiries after the performance period ends, please contact "Lost and forgotten item inquiry form" to contact us.

Please contact the organizer.

The bars and shops in K-Arena Yokohama have introduced cashless payment, and cash payments are not accepted. Only coin lockers can be used with cash.
Please contact the organizer regarding sales of artist-related items.

Transportation IC and two-dimensional code payments are also supported. Supported payment brands vary depending on each store.

There are no prepaid card sales or charge machines installed inside K Arena Yokohama.

Coin lockers are available inside and outside the arena.
Coin lockers inside the arena are only small size.
Please check the size of your checked baggage before using.

[Inside the arena]
*Usage hours are based on opening hours.

[Outside the arena]
*Usage hours are from 10:00 a.m. on the day of the performance until 1 hour after the end of the performance.

Please contact the organizer for large luggage over 36cm wide x 56cm high x 60cm deep (large).

There are two currency exchange machines at LEVEL 1, 3, 4, and 7. This is a 1,000 yen bill exchange machine, so 5,000 yen and 10,000 yen bills cannot be used.

You can not use it.