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FAQ

FAQ

1. Access

  • Please tell me how to get to K Arena Yokohama.

    For details on how to get to the venue by public transport or car, please see the official website "ACCESSPlease check the following:

  • Could you please tell me if there is a taxi stand?

    There is no taxi stand at K Arena Yokohama. We ask that you use public transportation other than taxis when coming to the venue.

  • Can you please let me know if you can provide transportation by private car?

    Please refrain from parking on the street in the surrounding area, including for pick-up and drop-off services and taxi dispatch.

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2. Facility

  • Please tell me which toilets are available before the event opens.

    It is located under the north gate stairs of the Music Terrace, on the outer perimeter of the south entrance side of K Arena Yokohama.
    For details, please visit the Music Terrace official website "Area MapPlease check ".
    After the doors open on performance days, you can also use the restrooms inside the building (only those with tickets for the performance).

  • Please tell me where I can smoke.

    Smoking rooms are available on the official website "FLOOR MAPPlease check the following:
    Smoking rooms are available in the building after the doors open, but may not be available depending on the performance.
    For inquiries regarding the handling of each performance, please contact the official website "SCHEDULEPlease contact the organizer information listed on the website.

  • Could you tell me about the escalators in the building?

    Escalators connecting LEVEL 3 to LEVEL 5 are located on both sides immediately after entering the main entrance.
    Official website "FLOOR MAPPlease check the following:

  • Please tell me how to use the elevators in the building.

    For wheelchair users and people with disabilities, we provide elevators that can access all floors.
    If you would like to use this service, please visit the official website "SCHEDULEPlease contact the organizer information listed on the website.

  • Where are the nursing rooms and multi-purpose toilets?

    Nursing rooms are available inside the building, and wheelchair accessible toilets are available both inside and outside the building.FLOOR MAPPlease check the following:

  • Please let me know if there are any childcare facilities.

    We do not have childcare facilities.

  • I would like to use the facilities (for performances, business events, filming, advertising, etc.). Who can I contact?

    Official site"CONTACT"to contact us.

  • I would like to interview the company that operates K Arena Yokohama. Where can I apply?

    Official site"CONTACT"to contact us.

  • Please tell me about the regulated exit.

    We are asking the organizers to implement regulated exits for all performances.
    For details, see "Notice regarding entry and exit (Updated March 2025)Please check ".

  • Please tell me how to access Music Terrace Parking Lot P1 during regulated exit times.

    Please follow the regulated exit instructions to exit the venue, then go down the stairs at the North Gate to enter the P1 parking lot.
    Please present your parking ticket to staff near the North Gate.
    For details, please visit the Music Terrace official website "Area MapPlease check ".

  • If I am staying at the Hilton Yokohama, how do I access the hotel during the regulated exit period?

    Please follow the regulated exit instructions and exit the venue, then present your hotel room card or access pass to the staff near the hotel entrance.

  • What Wi-Fi is available?

    Wi-Fi for guest use is not available.

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3. Ticket

  • What should I do if I lose or forget my ticket?

    For ticket inquiries, please visit the official website "SCHEDULEPlease contact the organizer information listed on the website.

  • Please tell me about the notation "LEVEL 〇" written on the ticket.

    The last number indicates the floor number of the facility, such as LEVEL1 = 1st floor above ground, LEVEL5 = 5th floor above ground, etc.
    The main entrance is on Level 3.

  • How can I purchase or change tickets?

    For ticket inquiries, please visit the official website "SCHEDULEPlease contact the organizer information listed on the website.

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4. Seat

  • Can you tell me about the balcony seats?

    This is a specially designed wider seat located in the center front of the LEVEL5.
    For ticket inquiries, please visit the official website "SCHEDULEPlease contact the organizer information listed on the website.

  • Could you tell me about the seating layout?

    For inquiries regarding the performance, please visit the official website "SCHEDULEPlease contact the organizer information listed on the website.
    The basic seating arrangement can be found on the official website "SEAT MAPPlease check the following:

  • Please tell me the standing viewing area for standing performances.

    For inquiries regarding the performance, please visit the official website "SCHEDULEPlease contact the organizer information listed on the website.
    The basic seating arrangement can be found on the official website "SEAT MAPPlease check the following:

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5. Performances

  • Please tell me about the events that will be held.

    Official website "SCHEDULEPlease check the following:
    Event information is updated regularly, but may not be available.
    For inquiries regarding the performance, please contact "SCHEDULEPlease contact the organizer information listed on the website.

  • Please tell me what time the event ends.

    For inquiries regarding the performance, please visit the official website "SCHEDULEPlease contact the organizer information listed on the website.

  • Can you tell me about re-entry?

    For inquiries regarding the performance, please visit the official website "SCHEDULEPlease contact the organizer information listed on the website.

  • Can you tell me about merchandise sales?

    For inquiries regarding the performance, please visit the official website "SCHEDULEPlease contact the organizer information listed on the website.

  • Please tell me about the carry-on regulations.

    Please refrain from bringing large baggage into the arena or seating area. Details vary depending on the performance.
    For inquiries regarding the performance, please visit the official website "SCHEDULEPlease contact the organizer information listed on the website.

  • Please call someone you know who is at the venue.

    We do not carry out customer calls.

  • Please tell me about the event being held in rainy or stormy weather.

    This decision will be made by the event organizers, so please check the official website "SCHEDULEPlease contact the organizer information listed on the website.

  • Please tell me how to send celebratory flowers.

    For administrative reasons, Daiichi Engei Co., Ltd. has been designated as the designated supplier for handling celebratory flowers at K Arena Yokohama, so please contact us using the details below.
    Please note that depending on the performance, we may not be able to accept celebratory flowers, so please check the performance information before proceeding.

    <Congratulatory flower inquiries>
    Daiichi Engei Co., Ltd. K Arena Yokohama Celebration Flower Reception Desk
    Reception hours: Weekdays 11:00~18:00
    Celebration flower application form:https://www.daiichi-engei.biz/apply.html?id=K-ARENA

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6. Eat and Drink

  • Could you tell me where I can eat and drink?

    There are bars, lounges, and shops inside K Arena Yokohama. For details, please visit the official website "SHOP GUIDEPlease check the following:
    Please note that some areas may not be available depending on the performance.
    For information on restaurants and other establishments within Music Terrace other than K Arena Yokohama, please see the Music Terrace official website:SHOP GUIDEPlease check the following:

  • Please tell me about eating and drinking in the seating area.

    Eating and drinking in the audience is permitted, but this may change depending on the performance.
    For inquiries regarding the performance, please visit the official website "SCHEDULEPlease contact the organizer information listed on the website.

  • Could you please tell me if there are any drink vending machines?

    There are no vending machines in K-Arena Yokohama.
    There are bars, lounges, and shops, so please use them.
    Please visit the official website"Shop Guide"for details.

  • Please tell me about Lounge 5.

    This is a space where you can sit and enjoy food and drinks purchased in the building; no reservations are required.
    For details, please visit the official website "SHOP GUIDEPlease check the following:
    The available time and range varies depending on the performance, so please check the official website for details.SCHEDULEPlease contact the organizer information listed on the website.

  • Can I use Arena Bar 7 without a ticket?

    Non-ticket holders are also welcome to enter the venue on non-performance days and after the performance has concluded.
    For details, please visit the official website "SHOP GUIDEPlease check Arena Bar 7's social media (Intstagam/X (formerly Twitter)) listed on the website.

  • Can I bring in food and drinks?

    Please refrain from bringing in any other items.
    This may vary depending on the performance, so please check the official website for details.SCHEDULEPlease contact the organizer information listed on the website.

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7.About parking/bicycle parking, etc.

  • Can you tell me about parking?

    There is a music terrace parking lot P1. Official website for details"ACCESS"for details.

  • Could you tell me about the bicycle parking area?

    There is a bicycle parking lot available at Music Terrace. For the location of the bicycle parking lot, please see the Music Terrace official website."Area map"for details.
    Available hours are from 7:00 to 23:00.
    Please note that after the event at K Arena Yokohama, the gates around the bicycle parking lot will be closed due to exit and entry regulations, and you will be required to take a detour.

  • Please tell me about reserving parking spaces on performance days (specific days).

    On performance days (certain days), the parking lot is reserved for reserved vehicles only and cannot be used without a reservation.
    Same-day use is possible depending on availability, but reservations are required.
    On other days, you can use it without a reservation. Detail isTimes reservation sitefor details.

  • Can you tell me about the bike parking area?

    There is no bike storage available.

  • Please let me know the date of the performance (specific date).

    Performance dates (specific dates) are on the official website"SCHEDULE"You can check from
    The information is updated regularly, so please be sure to check it before using.

  • When can I start making reservations?

    Reservations can be made from one month prior to the specified date.

  • What are your business hours?

    Music Terrace Parking P1 is open from 7:00 to 23:00. Parking is not available from 23:00 to 7:00 the following morning. However, parking will be charged during this time.

  • Please tell me the payment methods available for parking fees.

    Cash, various credit cards, transportation IC cards, and electronic money can be used. New banknotes are not currently supported.

  • How can I troubleshoot problems with the payment machine?

    Please let us know using the provided autophone. A specialized staff member will assist you.

  • Could you tell me about parking for large buses?

    There is no parking lot for large buses.

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8.Lost and Found

  • Who can I contact regarding lost and found items?

    On the day or during the performance period, please ask a nearby staff member or visit the official website"SCHEDULE"Please contact the organizer information listed below.
    Also, for inquiries after the performance period has ended, "Lost and forgotten item inquiry form" to contact us.

  • What should I do if I forget to pick up my checked baggage?

    Official website "SCHEDULEPlease contact the organizer information listed on the website.

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9.Cashless

  • Can I pay by cash inside K Arena Yokohama?

    The bars and shops in K-Arena Yokohama have introduced cashless payment, and cash payments are not accepted. Only coin lockers can be used with cash.
    Please contact the organizer regarding sales of artist-related items.

  • How can I make a payment if I don't have a credit or debit card?

    Transportation IC and two-dimensional code payments are also supported. Supported payment brands vary depending on each store.

  • Please tell me about prepaid card sales and recharges.

    There are no prepaid card sales or charge machines installed inside K Arena Yokohama.

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10.Coin Locker

  • Please tell me the size, price, and usage hours.

    There are up to 6,240 coin lockers available inside and outside the arena.
    Coin lockers inside the arena are only small size.
    Please check the size of your checked baggage before using.

    [Inside the arena]
    *Usage hours are based on opening hours.

    Fee Size
    Small 400 yen Width 23cm x Height 31cm x Depth 45cm

    [Outside the arena]
    *Usage hours are from 10:00 a.m. on the day of the performance until 1 hour after the end of the performance.

    Fee Size
    Small 400 yen Width 23cm x Height 31cm x Depth 45cm
    Medium 500 yen Width 36cm x Height 27cm x Depth 60cm
    Large 800 yen Width 36cm x Height 56cm x Depth 60cm

  • Could you tell me where I can leave my large luggage?

    Cloakroom service is available at the K Arena Shop inside the Music Terrace.
    Detail is"Music Terrace Official Website - Frequently Asked Questions"Please confirm.

  • Could you tell me where the currency exchange machine is?

    There are machines available on each floor. These machines accept 1,000 yen notes (compatible with the new banknotes), so 5,000 yen and 10,000 yen notes cannot be used.

  • Can I use payment methods other than cash?

    You can not use it.

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11.For the Disabled

  • Please let me know if there are any wheelchair seats available.

    The layout of the viewing area varies depending on the performance.
    For inquiries regarding the performance, please visit the official website "SCHEDULEPlease contact the organizer information listed on the website.

  • Can you tell me about wheelchair rentals?

    We do not rent wheelchairs.

  • Can you tell me about reserving parking spaces for people with disabilities?

    There are spaces for people with disabilities, but we do not accept reservations for these spaces.
    If you wish to use the parking lot, please make a reservation for "Music Terrace Parking P1" on the day of the performance (specific day), and then inform the parking staff when you enter the parking lot on the day. We will guide you to the parking space. For details,Times reservation sitefor details.

  • Please tell me about parking fee reductions and exemptions for people with disabilities.

    There is no exemption.

  • Can you tell me about using the elevators in the building?

    The organizer will be providing information on the day, so please check the official website "SCHEDULEPlease contact the organizer information listed on the website.

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Our company (K Arena Management Co., Ltd.) is a management company that rents out K Arena Yokohama to event organizers.
The event organizer, who is the lessee, is responsible for carrying out the event and running it on the day.
We are unable to answer inquiries regarding the event, so please contact the organizer information listed on the official website's "Performance Schedule."
For inquiries about the management company here.Please use