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FAQ

FAQ

1. Access

  • Please tell me the nearest station.

    A 9-minute walk from the east exit of Yokohama Station on JR and other lines.
    * When the pedestrian deck currently being planned is completed. 11 minutes walk before completion.
    For details, see the official website"ACCESS"Please check more.

  • Please tell me the address of K-Arena Yokohama.

    It is "6-2-14 Minatomirai, Nishi-ku, Yokohama".

  • Where is the nearest interchange?

    The closest exit is the Minatomirai exit on the Metropolitan Expressway Yokohane Line.
    Also, when visiting, you can enter the parking lot only from the "Takashima Central Park North" intersection side.
    Please note that right-turn parking from the Yokohama Anpanman Children's Museum and Fuji Film Business Innovation side is not possible.
    For details, see the official website"ACCESS"Please check more.

  • How to get from Yokohama Station to K-Arena Yokohama?

    For details, see the official website"ACCESS"Please check more.

  • How should I go by train?

    Access to Yokohama Station from major stations or Haneda Airport is on the official website"ACCESS"Please check more.

  • How should I go if I go by car?

    For details, see the official website"ACCESS"Please check more.

  • Is there a taxi stand?

    K-Arena Yokohama does not have a taxi stand.

2. Facility

  • Do you have a smoking area?

    There is a smoking room in the building, so please use it. Please note that this service may not be available depending on the performance.

  • Do you have a nursing room and a multi-purpose restroom?

    There is a nursing room inside the building, and wheelchair-accessible restrooms both inside and outside the building.
    For details, see the official website"FLOOR MAP"Please check more.

  • Do you have childcare facilities?

    We do not have childcare facilities.

  • I would like to hold a performance or other event at K-Arena Yokohama, who should I contact?

    bottom of this page"CONTACT"Please contact us.

3. Ticket

  • Where can I buy advance tickets?

    It depends on the performance. Please contact the organizer.

  • Will tickets be sold on the day?

    It depends on the performance. Please contact the organizer.

  • I lost or forgot my ticket.

    It depends on the performance. Please contact the organizer.

  • "LEVEL 〇" is written on the ticket, what does it mean?

    The number at the end is the number of floors, such as "LEVEL1" = 1st floor, "LEVEL5" = 5th floor. In addition, "LEVEL3" is the floor where the main entrance is located.

  • Please tell me how to purchase a ticket.

    It depends on the performance. Please contact the organizer.

4. Seat

  • I'd like to see it from the balcony seat.

    It depends on the performance. Please contact the organizer.

  • Are there different prices for different seats?

    It depends on the performance. Please contact the organizer.

  • I would like to know the route to my seat.

    It depends on the performance. Please contact the organizer.
    The basic seating arrangement is the official website"SEAT MAP"Please check more.

  • I have a ticket for standing room, how do I enter and where do I watch from?

    It depends on the performance. Please contact the organizer.

  • I heard that the seats have cup holders, but can I bring my drink to the audience?

    It is possible to eat and drink in the audience seats, but some changes may occur depending on the performance.

  • Do you have wheelchair seats?

    It depends on the performance. Please contact the organizer.

  • Do you have wheelchair rentals?

    We do not rent wheelchairs.

5. Performances

  • I would like to know the event that will be held.

    Official website"SCHEDULE"Please check more.

  • I would like to know the end time of the event.

    It depends on the performance. Please contact the organizer.

  • Can I re-enter?

    It depends on the performance. Please contact the organizer.

  • I don't have a ticket, can I purchase merchandise?

    It depends on the performance. Please contact the organizer.

  • I would like to know if and when goods will be sold.

    It depends on the performance. Please contact the organizer.

  • Please tell me the details of the performance.

    It depends on the performance. Please contact the organizer.

  • I'd like to send flowers and a letter to the organizer.

    It depends on the performance. Please contact the organizer.

  • I'd like you to call people who are coming to the concert.

    We do not carry out customer calls.

  • Is it possible to enter after the performance has started?

    It depends on the performance. Please contact the organizer.

  • Will the event be held even in rainy or stormy weather?

    It depends on the performance. Please contact the organizer.

  • I'd like to send congratulatory flowers.

    It depends on the performance. Please contact the organizer.

6. Eat and Drink

  • Do you have a place to eat and drink?

    There are bars, lounges and shops in K-Arena Yokohama.
    For details, see the official website"FLOOR MAP"Please check more.
    In addition, some performances may not be available.

  • Can I eat and drink in the guest room?

    It is possible to eat and drink in the audience seats, but some changes may occur depending on the performance.

  • Are there any shops or drink vending machines?

    There are no vending machines in K-Arena Yokohama.
    There are bars, lounges, and shops, so please use them.
    For details, see the official website"FLOOR MAP"Please check more.

  • I would like to know how to use Lounge 5.

    It depends on the performance. Please contact the organizer.

  • Can I use Arena Bar 7 without having a ticket?

    On the day of the performance, customers who do not have tickets will be able to use the ticket after the performance has ended. [close 23:00/L.O.22:00]
    On days when there are no performances, we will be open from 18:00 to 23:00. [L.O.22:00/Irregular holidays]
    Details of business days and hours Arena Bar 7's SNS Please check more.

7.Parking Lot

  • Is there a parking lot?

    There is a music terrace parking lot P1. Official website for details"ACCESS"Please check more.

  • Can I reserve a parking lot?

    Reservations can only be made on performance days (specific days) at K-Arena Yokohama.
    On other days, you can use it without a reservation. For details, see the official website “ACCESS”Please check more.

  • Where can I check the performance dates (specific dates)?

    The official website for performance dates (specific days)"SCHEDULE"You can check from
    The information is updated regularly, so please be sure to check it before using.

  • When can I make a reservation?

    Reservations can be made from one month to 23:59 two days before the specific date.

  • Can I use the venue without a reservation on performance days (specific days)?

    On performance days (specific dates), the parking lot is reserved for reserved cars only, and cannot be used without a reservation.
    Please make your reservation at least two days in advance.

  • Can I park my car in the surrounding area?

    We do not allow street parking, so please make a reservation in the parking lot when picking up your child.

  • What are your business hours?

    Music Terrace Parking Lot P1 is open from 7:00 to 23:00.

  • Is it possible to enter and exit the warehouse outside business hours?

    You cannot enter or exit the warehouse outside business hours.
    Please note that parking fees will apply for parking outside business hours.

  • If the parking lot is full, is there an affiliated parking lot?

    There is no affiliated parking lot. We also ask that you refrain from waiting to enter the warehouse, so we recommend that you arrive by public transportation.

  • I have tickets to a concert, can I have priority parking in the parking lot?

    The parking lot is reserved for reservation only on days when concerts and other performances are held. Parking reservations are required separately from tickets. There are no priority services, discounts or exemptions.

  • Can I reserve a parking space for people with disabilities?

    We have spaces for people with disabilities, but we do not accept reservations.

  • Please tell me the payment methods available for parking fees.

    You can use cash, various credit cards, transportation ICs, and electronic money.

  • What should I do if I have a problem with the payment machine?

    Please let us know using the provided autophone. A specialized staff member will assist you.

  • Can I receive a reduction in parking fees based on my disability certificate?

    There is no exemption.

  • Is there a parking lot for large buses?

    There is no parking lot for large buses.

8.Lost and Found

  • Who should I contact if I have lost or forgotten something?

    If you have lost anything on the day, please ask a nearby staff member or contact the organizer.
    For inquiries at a later date, please visit the official website"CONTACT"Please contact us.

  • I forgot to pick up the item I left at baggage check.

    Please contact the organizer.

9.Cashless

  • Can I pay by cash inside K-Arena Yokohama?

    The bars and shops in K-Arena Yokohama have introduced cashless payment, and cash payments are not accepted. Only coin lockers can be used with cash.
    Please contact the organizer regarding sales of artist-related items.

  • I don't have a credit or debit card.

    Transportation IC and two-dimensional code payments are also supported. Supported payment brands vary depending on each store.

  • Do you sell prepaid cards? Can I charge it again?

    There are no prepaid card sales or charge machines installed inside K Arena Yokohama.

10.Coin Locker

  • how much do you have?

    There are 6,240 seats available inside and outside the arena.

    [Inside the arena]
    ・Quantity
    LEVEL1 910 units
    LEVEL4 820 units
    LEVEL7 590 units
    ・Fee: 400 yen
    ・Size Width 23cm x Height 31cm x Depth 45cm

    [Outside the arena: LEVEL3]
    ・Quantity
    1340 units (small)
    2064 mouths (medium)
    516 mouths (large)
    ・Fee: 400 yen (small)
    500 yen (medium)
    800 yen (large)
    ・Size Width
    23cm x Height 31cm x Depth 45cm (small)
    Width 36 cm x Height 27 cm x Depth 60 cm (Medium)
    Width 36 cm x Height 56 cm x Depth 60 cm (Large)

  • What time is available?

    Lockers in the arena vary depending on the performance.
    You can use the area outside the arena from 10:00 to 23:00 on performance dates at K-Arena Yokohama.

  • Can I store large luggage?

    Please contact the organizer for large luggage over 36cm wide x 56cm high x 60cm deep (large).

  • Do you have a change machine?

    There are two currency exchange machines at LEVEL 1, 3, 4, and 7. This is a 1,000 yen bill exchange machine, so 5,000 yen and 10,000 yen bills cannot be used.

  • Can I use payment methods other than cash?

    You can not use it.

If the above does not resolve the issue, please contact us from here.
*If you have any questions regarding performances, please contact the organizer of each performance.